Rückerstattungsrichtlinie

Jessz Technology sells both small goods and machinery. Their after-sales rules differ, so please read the part that applies to your order. Sales to businesses are not covered by consumer withdrawal rights; the rules below apply as written.

1. Before shipping

Machinery is tested before it leaves us; on request we can send you photos or a video of your unit. An order can normally be cancelled for a full refund as long as it has not shipped. For custom-built or modified equipment, the costs already incurred are deducted.

2. On delivery

Please check the parcel or crate when it arrives and keep the packaging.

Damage in transit is the carrier's responsibility. Report it within [7] days of delivery at [email protected] with your order number and photos or a video of the goods and the packaging, and note the damage on the delivery receipt if you can. We file the claim with the carrier or its insurer for you and, once it is accepted, replace the goods or refund you. Carriers refuse claims made late or without evidence of the packaging, so please do not skip this step.

Missing items or the wrong model or quantity: tell us within the same period and we send what is missing, exchange the item or refund you, at our cost.

After this period the delivery is taken as accepted.

3. Small goods

Quality problems. A defective item can be returned or exchanged within [30] days of delivery; we pay the shipping both ways. Please contact us first: we confirm the return and give you the address.

Change of mind. Because our goods are shipped from China, we do not accept returns of items that are simply no longer wanted, except where the law of your country gives you a right of withdrawal (for example 14 days for consumers in the EU and the UK). In that case the item must be unused and in its original packaging, you pay the return shipping, and import duties and the original shipping cost are not refunded.

4. Machinery and equipment

Warranty. Machinery is covered for [12] months from delivery against defects in materials and workmanship. During this period we provide remote technical support, send replacement parts free of charge, or arrange a repair. Returning the whole machine is not normally required.

Not covered. Damage caused by transport after delivery, incorrect voltage or power supply, installation or operation not following the manual, modifications, lack of maintenance, normal wear, and consumable parts (blades, belts, filters, bulbs and the like).

Returns. Machinery cannot be returned for change of mind. If we agree to a return, the machine must be unused and in its original packaging; shipping both ways and any customs charges are paid by the customer, and a restocking fee of [15] % is deducted from the refund.

5. Refunds

Refunds go back to the original payment method (PayPal or the card used at checkout) within [5–10] business days after we have received and inspected the goods, or after we have confirmed the claim when no return is needed. Your bank or card issuer may take a few more days to show it.

6. Questions

Write to [email protected] or use the chat on this website; we are glad to help.